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Service User Survey (Great Results)

Celebrating 24 years in the care industry

Service User Survey (Great Results)

Posted: 22nd December 2023

Existing Service Users


In recent months, Premier Care has completed a Service User Survey. This survey was sent out to all our service users as a way to go their feedback on their own care or on how we can improve our service. All service users were given the option to be anonymous to allow for open and honest feedback.

Overall the rating of outstanding or good made up 85% of the total returns.


Some of the positive comments received were:

  • I am really happy with my care and know when I need more it will be there, I am treated with respect and made to feel comfortable with having to have help and most importantly I can stay in my own home
  • Some mornings Val feels a little down but as soon as your ladies turn up a complete change they talk and laugh as sisters – great service – thank you
  • CS is happy with care
  • Understanding and friendship
  • Treated with dignity, respect and love


Enablement Service


A similar survey was sent out for the service user using our Enablement service as well, these results are contained in the above figure.

Some of the positive comments received from our Enablement Service were:

  • Fantastic caring staff, always listen to the needs of the client.  Always a pleasure to see them
  • Carers are always cheerful and friendly
  • Pleasant manner and willingness to help
  • I get my breakfast
  • I am able to remain living in my own home happy and secure
  • Do my washing and make me feel more secure with taking my tablets

The were a whole host of other positive comments from our service users, which has been passed onto their care workers to show that their passion makes a difference.

Any additional comments have been passed onto the Senior Management Team as part of Premier Care’s ongoing improvements

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Why choose Premier Care

I would like to thank you all for the support and care you gave I.N. You made life more comfortable for her and reassuring for me and the rest of the family.

M.N Thundersley

Thank you all for your kindest and support in looking after my wife, SM. She looked forward to chatting to you in the morning and she always tried to put on her make up before you arrived. It really helped her keep going, many thanks

S.M Benfleet

Thank you so much for your help in arranging things for JL. In particular when you managed to arrange someone on the day I was meant to be going to London. I couldn’t manage without you. God Bless You.

P.R Basildon

We wanted to say a huge thank you for all the love, care and support of our dear mum DP. All the team at Premier Care were a huge part of mum’s life in her final years and it is thanks to you all that I had support from all of you while I was having treatment for breast cancer and mum received the wonderful care from all of you. This meant she was able to remain at home in her own environment where her friends and family could still be around he and not having to go into a nursing home and it helped me so much. All of you helped enormously to keep her cheerful and happy and she loved you all

M.P Rayleigh

I wanted to thank you for the help I have had over the last few weeks from your ladies. It’s been a pleasure to see them each morning and I felt at ease with all of them. So thank you very much for your service.

Mrs L.M Canvey

To all the lovely carers at Premier Care.  Thank you so much for the lovely manner in which you care for dad.  Always with a smile, making sure dad had his dignity at all time and the support you showed C.H and I at this difficult time was amazing and will never be forgotten.

N.H and C.H Haleigh

I am so pleased with the care Premier Care are giving my mum; all the carers have been kind and caring to mum and keep her comfortable.  They are so patient with her.  She was worried because you hear unpleasant stories about some care companies but we are so pleased with you and we wouldn’t hesitate to recommend you.

S.M Benfleet

My carers are very flexible and I need this as I am pretty much bed bound. I feel very safe with them. I feel comfortable with communication between myself and Premier Care.

C.A Basildon

The carers are fantastic, very caring. Thank you for looking after mum so well, that’s why she is now 101 years old

B.G Canvey Island

If I was asked to change, I would say that I wanted to stay with Premier Car, They are all good and know what they are doing.


We just wanted to thank everyone at Premier Care for the care they gave to L.B on his recent release from hospital.

The whole team were so kind and treated dad with dignity, compassion and respect.
They became part of the family and were so supportive of us all.

They made him comfortable in his final days and for that we are truly grateful.

Read more testimonials

Service Areas

Providing home care services in Basildon, Billericay, Wickford, Laindon, Canvey Island, Benfleet, Hadleigh, Thundersley, Rayleigh, Gt Wakering, Rochford, Hockley and Hullbridge.

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