Premier Care was established in 1998 by the current owners who are still actively involved in the day to day management of the business. As the business has grown we have reviewed and evolved our management structure to ensure that it meets the needs of our stakeholders and service users.
Our Chief Executive is one of the founding partners of Premier Care. Prior to starting Premier Care he worked as an accountant for 25 years in both commerce and the profession. His role focuses on the strategic development and direction of the business. The Chief Executive meets on a regular basis with commissioners from Social Services and Health, attends various health and social care provider engagement events and develops new and innovative services to meet the changing needs of service users and is Chair of our Senior Management Team.
Our Strategy and Development Manager has worked in the care sector for over 20 years. Her role supports the Chief Executive in undertaking development and pilot projects, attending provider and service user engagement events, media relations including management of the Premier Care website and Chairing our Service User Forum.
Prior to joining Premier Care our Registered Manager for Compliance held a senior position in the audit department of a national food retailer. This role manages our in-house Compliance Officers and community based Compliance Assessor team; as well as the area coordinators in organising the care. She is responsible for ensuring Premier Care complies with statutory regulations, monitoring contracts and ensuring the quality of our services are maintained through ongoing engagement with our care staff, service users and their families.
Our senior management team which is comprised of our Chief Executive, Strategy and Development Manager, Registered Manager and IT Manager meet on a regular basis to review every aspect of our service. This is achieved using remote software to ensure safety to all staff.
We have a team of Area Support Leads who are responsible for the overall day to day running of the domiciliary care service for a dedicated geographical area. This includes accepting new care referrals, ensuring all visits have an allocated staff member and supervising their own dedicated care teams.
We have a dedicated team of trainers who provide our in-house training. They continually work on improving our training plans and training methods. They also ensure that our training material is up to date in line with current guidelines. Our training facilities have been upgraded and altered to allow for safe and effective training to all our staff.
They are responsible for our recruitment process. This includes completing interviews and DBS checks and all safe recruitment checks to ensure that our staff are not only permitted to work in the care industry, but will ensure our values and levels of quality are understood before they commence employment.
Our Enablement Lead is responsible for managing the delivery of our Enablement service for people discharged from hospital, helping them to regain their independence in the first 6 weeks after discharge. They ensure regular check-ups are completed to assess the individual’s progress in reaching their goals and to make any changes that may be needed.
Premier Care have a dedicated compliance department that work as a team to provide quality control for all aspects of our service and to ensure we are following guidelines as set out by our governing bodies. Each person within the compliance department has dedicated responsibilities for quality monitoring throughout the organisation.
Audits are completed on a regular basis on internal processes to ensure we continue to provide a safe and caring service.
Medication audits are completed to ensure that our medical records are correct and kept up to date. Also ensuring the correct level of medication assistance to our service users who need help with their medication.
Audits are completed on our information systems as well as our filing system to ensure correct information and that all procedures are in place to ensure safe use and storage of confidential in formation in line with GDPR.
We complete regular telephone reviews to ensure that our service users have an opportunity to give us feedback on the care they receive and anything they think we could change to improve the care they receive. We also complete annual surveys to give all our service users the opportunity to give feedback to allow any potential improvement to be made, to enhance the quality of the service user’s experience.
We keep up to date with any changes published and adjust our service accordingly. Our compliance department ensure that the necessary changes are put into place and maintained for the safety of our employees, service users and their families.
In addition to the above roles we also have an accounts department which is responsible for maintaining our financial records and credit control and a payroll department which is responsible for ensuring that all staff are paid on time and that we comply with payroll legislation.