Premier Care was established in 1998 by the current owners who are still actively involved in the day to day management of the business. As the business has grown we have reviewed and evolved our management structure to ensure that it meets the needs of our stakeholders and service users.
Our Chief Executive is one of the founding partners of Premier Care. Prior to starting Premier Care he worked as an accountant for 25 years in both commerce and the profession. His role focuses on the strategic development and direction of the business. The Chief Executive meets on a regular basis with commissioners from Social Services and Health, attends various health and social care provider engagement events and develops new and innovative services to meet the changing needs of service users and is Chair of our Senior Management Team.
Our Strategy and Development Manager has worked in the care sector for over 20 years. Her role supports the Chief Executive in undertaking development and pilot projects, attending provider and service user engagement events, media relations including management of the Premier Care website and Chairing our Service User Forum.
Prior to joining Premier Care our Registered Manager for Compliance held a senior position in the audit department of a national food retailer. This role manages our in-house Compliance Officers and community based Compliance Assessor team; as well as the area coordinators in organising the care. She is responsible for ensuring Premier Care complies with statutory regulations, monitoring contracts and ensuring the quality of our services are maintained through ongoing engagement with our care staff, service users and their families.
Our senior management team which is comprised of our Chief Executive, Strategy and Development Manager, Registered Manager and IT Manager meet on a regular basis to review every aspect of our service. This is achieved using remote software to ensure safety to all staff.
We have a team of Area Support Leads who are responsible for the overall day to day running of the domiciliary care service for a dedicated geographical area. This includes accepting new care referrals, ensuring all visits have an allocated staff member and supervising their own dedicated care teams.
We have a dedicated team of trainers who provide our in-house training. They continually work on improving our training plans and training methods. They also ensure that our training material is up to date in line with current guidelines. Our training facilities have been upgraded and altered to allow for safe and effective training to all our staff.
They are responsible for our recruitment process. This includes completing interviews and DBS checks and all safe recruitment checks to ensure that our staff are not only permitted to work in the care industry, but will ensure our values and levels of quality are understood before they commence employment.
Our Enablement Lead is responsible for managing the delivery of our Enablement service for people discharged from hospital, helping them to regain their independence in the first 6 weeks after discharge. They ensure regular check-ups are completed to assess the individual’s progress in reaching their goals and to make any changes that may be needed.
Premier Care have a dedicated compliance department that work as a team to provide quality control for all aspects of our service and to ensure we are following guidelines as set out by our governing bodies. Each person within the compliance department has dedicated responsibilities for quality monitoring throughout the organisation.
Audits are completed on a regular basis on internal processes to ensure we continue to provide a safe and caring service.
Medication audits are completed to ensure that our medical records are correct and kept up to date. Also ensuring the correct level of medication assistance to our service users who need help with their medication.
Audits are completed on our information systems as well as our filing system to ensure correct information and that all procedures are in place to ensure safe use and storage of confidential in formation in line with GDPR.
We complete regular telephone reviews to ensure that our service users have an opportunity to give us feedback on the care they receive and anything they think we could change to improve the care they receive. We also complete annual surveys to give all our service users the opportunity to give feedback to allow any potential improvement to be made, to enhance the quality of the service user’s experience.
We keep up to date with any changes published and adjust our service accordingly. Our compliance department ensure that the necessary changes are put into place and maintained for the safety of our employees, service users and their families.
In addition to the above roles we also have an accounts department which is responsible for maintaining our financial records and credit control and a payroll department which is responsible for ensuring that all staff are paid on time and that we comply with payroll legislation.
I would like to thank you all for the support and care you gave I.N. You made life more comfortable for her and reassuring for me and the rest of the family.
Thank you all for your kindest and support in looking after my wife, SM. She looked forward to chatting to you in the morning and she always tried to put on her make up before you arrived. It really helped her keep going, many thanks
Thank you so much for your help in arranging things for JL. In particular when you managed to arrange someone on the day I was meant to be going to London. I couldn’t manage without you. God Bless You.
We wanted to say a huge thank you for all the love, care and support of our dear mum DP. All the team at Premier Care were a huge part of mum’s life in her final years and it is thanks to you all that I had support from all of you while I was having treatment for breast cancer and mum received the wonderful care from all of you. This meant she was able to remain at home in her own environment where her friends and family could still be around he and not having to go into a nursing home and it helped me so much. All of you helped enormously to keep her cheerful and happy and she loved you all
I wanted to thank you for the help I have had over the last few weeks from your ladies. It’s been a pleasure to see them each morning and I felt at ease with all of them. So thank you very much for your service.
To all the lovely carers at Premier Care. Thank you so much for the lovely manner in which you care for dad. Always with a smile, making sure dad had his dignity at all time and the support you showed C.H and I at this difficult time was amazing and will never be forgotten.
I am so pleased with the care Premier Care are giving my mum; all the carers have been kind and caring to mum and keep her comfortable. They are so patient with her. She was worried because you hear unpleasant stories about some care companies but we are so pleased with you and we wouldn’t hesitate to recommend you.
My carers are very flexible and I need this as I am pretty much bed bound. I feel very safe with them. I feel comfortable with communication between myself and Premier Care.
The carers are fantastic, very caring. Thank you for looking after mum so well, that’s why she is now 101 years old
If I was asked to change, I would say that I wanted to stay with Premier Car, They are all good and know what they are doing.
We just wanted to thank everyone at Premier Care for the care they gave to L.B on his recent release from hospital.
The whole team were so kind and treated dad with dignity, compassion and respect.
They became part of the family and were so supportive of us all.
They made him comfortable in his final days and for that we are truly grateful.