Premier Care is committed to protecting the privacy and security of your personal information.
This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the General Data Protection Regulation (GDPR).
Premier Care is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.
This notice applies to current and former employees, workers and contractors, and service users.
This notice does not form part of any contract of employment or other contract to provide services. We may update this notice at any time.
It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
We will comply with data protection law. This says that the personal information we hold about you must be:
The kind of information we hold about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
There are “special categories” of more sensitive personal data which require a higher level of protection.
Premier Care reviews all of our data processing on an annual basis to assess if the national data opt-out applies. All new processing is assessed to see if the national data opt-out applies.
If any data processing falls within scope of the National Data Opt-Out we use MESH to check if any of our service users have opted out of their data being used for this purpose.
At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review all the confidential patient information we process on an annual basis to see if this is used for research and planning purposes. If it is, then individuals can decide to stop their information being shared for this purpose. You can find out more information at https://www.nhs.uk/your-nhs-data-matters/.
We typically collect personal information about employees, workers and contactors through the application and recruitment process, either directly from candidates or sometimes from an employment agency or background check provider. We may sometimes collect additional information from third parties including former employers, credit reference agencies or other background check agencies.
We will collect additional personal information in the course of job-related activities for employees throughout the period of working for us.
Information will be amended as required to ensure it remains accurate and valid.
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
We may also use your personal information in the following situations, which are likely to be rare:
We need all the categories of information in the list above (see The kind of information we hold about you) primarily to allow us to perform our contract with you and to enable us to comply with legal obligations.
In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.
Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.
If you fail to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as paying you or providing a service), or we may be prevented from complying with our legal obligations (such as to ensure the health and safety requirements).
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
”Special categories” of particularly sensitive personal information require higher levels of protection. We need to have further justification for collecting, storing and using this type of personal information. We may process special categories of personal information in the following circumstances:
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect an individual’s interests and they are not capable of giving consent, or where they have already made the information public. We may also process such information about members or former members in the course of legitimate business activities with the appropriate safeguards.
We do not need consent if we use special categories of personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights in the field of employment law.
In limited circumstances, we may approach an individual for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide with full details of the information that we would like and the reason we need it, so that you the individual can carefully consider whether they wish to consent. It is not a condition of their contract with us that an employee agrees to any request for consent from us.
We may only use information relating to criminal convictions where the law allows us to do so. This will usually be where such processing is necessary to carry out our obligations and provided we do so in line with our Data Protection Policy.
Less commonly, we may use information relating to criminal convictions where it is necessary in relation to legal claims, where it is necessary to protect an individual’s interests and they are not capable of giving consent, or where they have already made the information public.
We may also process such information about members or former members in the course of legitimate business activities with the appropriate safeguards.
We envisage that we will hold information about criminal convictions.
We will only collect information about criminal convictions if it is appropriate given the nature of the of an employee, or relevant to the provision of care and support services, and where we are legally able to do so.
For employees involved in direct care or care planning and monitoring, we will collect information about criminal convictions as part of the recruitment process or we may be notified of such information directly by you in the course of you working for us. We will use information about criminal convictions and offences in the following ways:
We are allowed to use your personal information in this way to carry out our obligations to ensure the workforce are fit to practice.
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
If we make an automated decision on the basis of any particularly sensitive personal information, we must have either your explicit written consent or it must be justified in the public interest, and
we must also put in place appropriate measures to safeguard your rights.
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you.
We do not envisage that any decisions will be taken using automated means, however we will notify individuals in writing if this position changes.
We may have to share data with third parties, including third-party service providers and other entities in the group.
We require third parties to respect the security of your data and to treat it in accordance with the law.
We may transfer your personal information outside the EU to enable data storage. If we do, you can expect a similar degree of protection in respect of your personal information.
We may share your personal information with third parties where required by law, or where it is necessary to administer our relationship with Individuals, or where we have another legitimate interest in doing so.
Which third-party service providers process my personal information?
”Third parties” includes third-party service providers (including contractors and designated agents) and other entities within our group.
The following activities are carried out by third-party service providers: payroll, pension administration, IT services.
All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
We will share your personal information with other entities in our group [as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, for system maintenance support and hosting of data.
We may share your personal information with other third parties, for example in the context of the possible sale or restructuring of the business.
We may also need to share your personal information with a regulator or to otherwise comply with the law.
Transferring information outside the EU
We may have to transfer the personal information we collect about you outside the EU in order to perform our contract with you.
However, to ensure that your personal information does receive an adequate level of protection we would put in place appropriate measures to ensure that your personal information is treated by those third parties in a way that is consistent with and which respects the EU and UK laws on data protection and would inform you of the measures.
I would like to thank you all for the support and care you gave I.N. You made life more comfortable for her and reassuring for me and the rest of the family.
Thank you all for your kindest and support in looking after my wife, SM. She looked forward to chatting to you in the morning and she always tried to put on her make up before you arrived. It really helped her keep going, many thanks
Thank you so much for your help in arranging things for JL. In particular when you managed to arrange someone on the day I was meant to be going to London. I couldn’t manage without you. God Bless You.
We wanted to say a huge thank you for all the love, care and support of our dear mum DP. All the team at Premier Care were a huge part of mum’s life in her final years and it is thanks to you all that I had support from all of you while I was having treatment for breast cancer and mum received the wonderful care from all of you. This meant she was able to remain at home in her own environment where her friends and family could still be around he and not having to go into a nursing home and it helped me so much. All of you helped enormously to keep her cheerful and happy and she loved you all
I wanted to thank you for the help I have had over the last few weeks from your ladies. It’s been a pleasure to see them each morning and I felt at ease with all of them. So thank you very much for your service.
To all the lovely carers at Premier Care. Thank you so much for the lovely manner in which you care for dad. Always with a smile, making sure dad had his dignity at all time and the support you showed C.H and I at this difficult time was amazing and will never be forgotten.
I am so pleased with the care Premier Care are giving my mum; all the carers have been kind and caring to mum and keep her comfortable. They are so patient with her. She was worried because you hear unpleasant stories about some care companies but we are so pleased with you and we wouldn’t hesitate to recommend you.
My carers are very flexible and I need this as I am pretty much bed bound. I feel very safe with them. I feel comfortable with communication between myself and Premier Care.
The carers are fantastic, very caring. Thank you for looking after mum so well, that’s why she is now 101 years old
If I was asked to change, I would say that I wanted to stay with Premier Car, They are all good and know what they are doing.
We just wanted to thank everyone at Premier Care for the care they gave to L.B on his recent release from hospital.
The whole team were so kind and treated dad with dignity, compassion and respect.
They became part of the family and were so supportive of us all.
They made him comfortable in his final days and for that we are truly grateful.