FAQs

FAQs

Premier Care has been providing support to people in their own homes since 1998.  During that time we’ve answered many questions from people enquiring about our services.  Here are just a few of those questions which we hope will help you to make the right choice.

Why choose home care services?

There are a number of options you may wish to consider.  Most of us would prefer to stay in our own homes, enjoying the comfort and independence this gives us.  Home care can help you achieve this whilst keeping loved ones together and maintaining the integrity of family units.

What services does Premier Care provide?

There are a number of options you may wish to consider. Most of us would prefer to stay in our own home enjoying the comfort and independence this gives us. Homecare can help you achieve this.

Premier Care can provide as little as one visit a week up to 4 or 5 visits a day, or support over a weekend whilst a relative takes a break. We offer services that are shaped to meet your individual needs.

Who pays for the service?

You may be entitled to Local Authority funding depending on your circumstances, you can also pay for your care and support privately. You may need to do both, i.e. receive local authority support and “top up” the support you receive by paying for extra things your Local Authority doesn’t provide.

You may have a service provided by Premier Care which has been  commissioned by your Local Authority.  This is known as a managed service.  You may have to contribute funding to this managed service. 

Local Authority funding may be provided in a number of  other different ways in the form of a direct payment, individual budget or self-directed support.  These give you more choice and freedom over the type and level of support you want by putting you in control of your funding.

Are your teams qualified and trained?

Yes we firmly believe that well trained and fully qualified, confident staff make a real difference to the service we provide. Our staff receive an induction and ongoing training to meet all the Government standards. Our staff must also have one other vital ingredient – the compassion and desire to do the best they can for you.

How will you know what care I need?

We start by arranging a time to visit you and include others you may want to be involved in the decision making. We will then find out about the things you would like to do and from there we will create a personal support plan. Once you are happy, we will then be in a position to start your Premier Care service as soon as you are ready.

What if I am not ready to decide whether home care is right for me? Can I think about it?

Yes we want to ensure that you are completely happy and comfortable with the choices that you make. We encourage you to think about your options before proceeding. We will be ready to help but only when the time is right for you.

Why choose Premier Care

I would like to thank you all for the support and care you gave IN. You made life more comfortable for her and reassuring for me and the rest of the family.

Mrs M N Thunderseley

Thank you all for your kindest and support in looking after my wife, SM. She looked forward to chatting to you in the morning and she always tried to put on her make up before you arrived. It really helped her keep going, many thanks

Mr S M Benfleet

Thank you so much for your help in arranging things for JL. In particular when you managed to arrange someone on the day I was meant to be going t o London. I couldn’t manage without you. God Bless You.

PR  Basildon

We wanted to say a huge thank you for all the love, care and support of our dear mum DP. All the team at Premier Care were a huge part of mum’s life in her final years and it is thanks to you all that I had support from all of you while I was having treatment for breast cancer and mum received the wonderful care from all of you. This meant she was able to remain at home in her own environment where her friends and family could still be around he and not having to go into a nursing home and it helped me so much. All of you helped enormously to keep her cheerful and happy and she loved you all

Mrs M P Rayleigh

I wanted to thank you for the help I have had over the last few weeks from your ladies. It’s been a pleasure to see them each morning and I felt at ease with all of them. So thank you very much for your service.

Mrs L M Canvey

To all the lovely carers at Premier Care.  Thank you so much for the lovely manner in which you care for dad.  Always with a smile, making sure dad had his dignity at all time and the support you showed C and I at this difficult time was amazing and will never be forgotten.

N and C H Haleigh

I am so pleased with the care Premier Care are giving my mum; all the carers have been kind and caring to mum and keep her comfortable.  They are so patient with her.  She was worried because you hear unpleasant stories about some care companies but we are so pleased with you and we wouldn’t hesitate to recommend you.

SM Benfleet

My carers are very flexible and I need this as I am pretty much bed bound. I feel very safe with them. I feel comfortable with communication between myself and Premier Care.

C A Basildon
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Service Areas

Providing home care services in Basildon, Billericay, Wickford, Laindon, Canvey Island, Benfleet, Hadleigh, Thundersley, Rayleigh, Gt Wakering, Rochford, Hockley and Hullbridge.

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