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Service User Feedback November 2021

Celebrating 23 years in the care industry

Service User Feedback November 2021

Posted: 8th December 2021

Service User Feedback November 2021

At Premier Care we are always striving to improve our service, we complete regular survey to find out how we can further assist or what our service users enjoy.

Below are some of the comments made on our last round of surveys.



  • “DP – husband is happy with everyone at Premier Care” EP
  • “The family are happy with all the service and if we have any changes then the Support Lead is always very accommodating” JM



  • “I am so happy with everyone and think the service is amazing” JW
  • “I am happy with the carers – wife – I know RA can be awkward at times but they encourage him to do his exercises” RA



  • “All the ladies are really nice to me” FB
  • “the Support Lead is very accommodating with every concern and I know Auntie is safe and will be looked after” MJ


Canvey West

  • “I am really happy with my regular carers and all the other carers when they are off” HR
  • “If I was asked to change I would say that I wanted to stay with Premier Care, they are all good and know what they are doing” LP


Canvey East

  • “The girls are really good for him and patient when he is not always in the best mood” JB
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Why choose Premier Care

I would like to thank you all for the support and care you gave I.N. You made life more comfortable for her and reassuring for me and the rest of the family.

M.N Thundersley

Thank you all for your kindest and support in looking after my wife, SM. She looked forward to chatting to you in the morning and she always tried to put on her make up before you arrived. It really helped her keep going, many thanks

S.M Benfleet

Thank you so much for your help in arranging things for JL. In particular when you managed to arrange someone on the day I was meant to be going to London. I couldn’t manage without you. God Bless You.

P.R Basildon

We wanted to say a huge thank you for all the love, care and support of our dear mum DP. All the team at Premier Care were a huge part of mum’s life in her final years and it is thanks to you all that I had support from all of you while I was having treatment for breast cancer and mum received the wonderful care from all of you. This meant she was able to remain at home in her own environment where her friends and family could still be around he and not having to go into a nursing home and it helped me so much. All of you helped enormously to keep her cheerful and happy and she loved you all

M.P Rayleigh

I wanted to thank you for the help I have had over the last few weeks from your ladies. It’s been a pleasure to see them each morning and I felt at ease with all of them. So thank you very much for your service.

Mrs L.M Canvey

To all the lovely carers at Premier Care.  Thank you so much for the lovely manner in which you care for dad.  Always with a smile, making sure dad had his dignity at all time and the support you showed C.H and I at this difficult time was amazing and will never be forgotten.

N.H and C.H Haleigh

I am so pleased with the care Premier Care are giving my mum; all the carers have been kind and caring to mum and keep her comfortable.  They are so patient with her.  She was worried because you hear unpleasant stories about some care companies but we are so pleased with you and we wouldn’t hesitate to recommend you.

S.M Benfleet

My carers are very flexible and I need this as I am pretty much bed bound. I feel very safe with them. I feel comfortable with communication between myself and Premier Care.

C.A Basildon

The carers are fantastic, very caring. Thank you for looking after mum so well, that’s why she is now 101 years old

B.G Canvey Island

If I was asked to change, I would say that I wanted to stay with Premier Car, They are all good and know what they are doing.

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Service Areas

Providing home care services in Basildon, Billericay, Wickford, Laindon, Canvey Island, Benfleet, Hadleigh, Thundersley, Rayleigh, Gt Wakering, Rochford, Hockley and Hullbridge.

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