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Service User Feedback July 2021

Celebrating 24 years in the care industry

Service User Feedback July 2021

Posted: 27th July 2021

Service User feedback July 2021

“All carers that come are always happy and check that I feel OK.  They make me laugh.  All I can say is they are fantastic, thank you and well done.” – EB Rayleigh

“They are professional and I have a good relationship with them” – RS Rayleigh

“The Area Support Lead is very good and respectful if I have any concerns or changes to routine, she will sort it out straight away” – MA (daughter) – Basildon

“They are brilliant, they always ask if there is anything else needed.  The carers always make me laugh and smile.  They cheer me up every day” – TG – Basildon

“All carers are fantastic – Always check if I need anything else before leaving, I would really struggle without them” – Hadleigh

“JM likes her carer who encourages her to do things and keep her independence and she is so patient with mum’ – JM (daughter) – Benfleet

“I am very happy with my care as I am given a lot of choice of food and drink” – LS Benfleet

“After spending a week in hospital then coming home the carers have built up my confidence again” – AP – new to service

“Premier Care is lucky to have such good staff as they are kind and supportive” – JE – new to service


COVID Survey Feedback – Service Users

“Carers has been very hygienic” Basildon

“All carers are doing a remarkable job – no complaints whatsoever” – Benfleet

‘The carers have done a really good job.  Lockdown has not affected my care at all.” – Benfleet

“All care has remained consistent and I feel very supported” – Hadleigh

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Why choose Premier Care

I would like to thank you all for the support and care you gave I.N. You made life more comfortable for her and reassuring for me and the rest of the family.

M.N Thundersley

Thank you all for your kindest and support in looking after my wife, SM. She looked forward to chatting to you in the morning and she always tried to put on her make up before you arrived. It really helped her keep going, many thanks

S.M Benfleet

Thank you so much for your help in arranging things for JL. In particular when you managed to arrange someone on the day I was meant to be going to London. I couldn’t manage without you. God Bless You.

P.R Basildon

We wanted to say a huge thank you for all the love, care and support of our dear mum DP. All the team at Premier Care were a huge part of mum’s life in her final years and it is thanks to you all that I had support from all of you while I was having treatment for breast cancer and mum received the wonderful care from all of you. This meant she was able to remain at home in her own environment where her friends and family could still be around he and not having to go into a nursing home and it helped me so much. All of you helped enormously to keep her cheerful and happy and she loved you all

M.P Rayleigh

I wanted to thank you for the help I have had over the last few weeks from your ladies. It’s been a pleasure to see them each morning and I felt at ease with all of them. So thank you very much for your service.

Mrs L.M Canvey

To all the lovely carers at Premier Care.  Thank you so much for the lovely manner in which you care for dad.  Always with a smile, making sure dad had his dignity at all time and the support you showed C.H and I at this difficult time was amazing and will never be forgotten.

N.H and C.H Haleigh

I am so pleased with the care Premier Care are giving my mum; all the carers have been kind and caring to mum and keep her comfortable.  They are so patient with her.  She was worried because you hear unpleasant stories about some care companies but we are so pleased with you and we wouldn’t hesitate to recommend you.

S.M Benfleet

My carers are very flexible and I need this as I am pretty much bed bound. I feel very safe with them. I feel comfortable with communication between myself and Premier Care.

C.A Basildon

The carers are fantastic, very caring. Thank you for looking after mum so well, that’s why she is now 101 years old

B.G Canvey Island

If I was asked to change, I would say that I wanted to stay with Premier Car, They are all good and know what they are doing.


We just wanted to thank everyone at Premier Care for the care they gave to L.B on his recent release from hospital.

The whole team were so kind and treated dad with dignity, compassion and respect.
They became part of the family and were so supportive of us all.

They made him comfortable in his final days and for that we are truly grateful.

Read more testimonials

Service Areas

Providing home care services in Basildon, Billericay, Wickford, Laindon, Canvey Island, Benfleet, Hadleigh, Thundersley, Rayleigh, Gt Wakering, Rochford, Hockley and Hullbridge.

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